·· EXPERIENCE : more than 10 years
online ·· SECURITY SYSTEM in order to
preserve our customer's data privacy ·· CONTROL over the tickets home
delivery. ·· QUALITY-PRICE RATIO: remarkably
well. ·· CUSTOMER SERVICE: By e-mail,
phone and fax. For users having already bought the tickets, an emergency
phone number will be available 72 hours before the event. ··TICKETS DELIVERY :
the courier company must ask for the signature of the person receiving the
tickets. No matter if the delivery is made to a hotel, an apartment rental
company, a private home or others. If for whatever reason, the package
could not be handed over, our company would inform the customer, by e-mail,
about where to collect the tickets in the destination city. This can happen
when an establishment does not accept deliveries. ·· REPUTATION : Madrid-Tickets.com
is a Barcelona.com
website. #1 in Barcelona for tourist services.
FAQ's
How to buy the tickets?
Read
carefully all the information provided and select the event and the tickets
you would like to purchase. Do not forget to fill in the order form to
proceed.
Which is the payment method?
The
payment is made online by means of a safe connection by Visa or MasterCard
credit/debit cards. In order to let you know that the purchase is really
being processed, you will be sent a confirmation e-mail.
Which stadium areas do the tickets correspond to?
In
deference to our customers, we always offer the best tickets available in
the chosen areas. For
further information, see the map.
Where will I receive my tickets?
They
will be delivered to the address provided in the order form, always inside
the Spanish territory. Regarding foreigners, they will have to provide
their accommodation address during their stay in Spain.
How do I know my purchase order has been
successfully received?
Once the transaction has been successfully
completed, you will be sent a confirmation e-mail with all the details
related to your purchase.
If I do buy the tickets with much anticipation, do
you apply any kind of discounts?
We apply discounts for our usual customers and
groups. If this is your case, please contact us.
Does the ticket price include postage and packing?
Yes, as well as the 16% V.A.T.
I would like to modify my purchase order. How can
I do it?
In order to change any
data: address, arrival date, and so on, you must send us an e-mail with all
these changes, at ticketsmadrid@barcelona.com and we will be pleased to
help you.
What does 'to buy in the "Booking" mode'
mean ?
If you wisk to book tickets that are not in stock,
as soon as we receive your booking order we do our best to get them. Once
we obtain the tickets, we send you a booking confirmation e-mail. If we do
not manage to get the tickets, you are refunded 100% of the amount paid and
our company is exempt from any liability regarding any inconvenience caused
to the customer.
Is the ticket price given the real ticket price?
No. Our customer-oriented policy is to sell a
service called Ticket Package. We do not sell the ticket only. The Ticket
Package, depending on the city or the event, may include: the event
tickets, a souvenir, a city guide book or map, and home delivery service.… In many occasions, in order to guarantee the tickets availability
for our customers, we have to buy the tickets at a higher price than their
face value. Hence, our tickets can be more expensive than the tickets real
price (face value). Or else, depending on supply-demand, we establish our
Ticket Packages prices
.
Is there any emergency telephone number?
In case you have a last minute emergency, you can
contact us at the customer service telephone number available 24 hours/day
and effective 72 hours before the event (+ 34 690 278 507).
Can I cancel my tickets?
Cancellations, changes or refunds are not allowed
once the purchase or the booking has been accepted. Refunds are only
accepted if our company does not manage to fulfill the purchase or booking.
Before cancelling the purchase or booking -in case we did not manage to
obtain the tickets chosen category- we would offer you lower category
tickets and the difference in price would be refunded.
The match date can be rescheduled: from Sunday to Saturday or to any other
day, as well as, from Wednesday to another weekday.
The date/time changes are due to TV broadcastings or Championships
commitments the Clubs are subject to. Hence, our customer is responsible
for checking the final date/time match. These changes may occur up to 7
days before the event.
Sportsemotions offers Real Madrid tickets for all fixtures
played in La Liga, Champions League and Spanish Cup. We offer a
wide range of Real Madrid tickets so you can choose what suits you
best. Choose between Standard Real Madrid tickets, VIP tickets Lunch
Hospitality tickets. For an impeccable service, trust
Sportsemotions when buying your Real Madrid tickets.
